Information for Community Partners

Since 1989, Lutherwood's Housing Services have helped individuals, couples, and families find and retain permanent, safe, and affordable housing across Waterloo Region. Lutherwood Housing Services is a group of related programs operating to reduce housing instability and homelessness within Waterloo Region. This includes Kitchener, Waterloo, Wilmot, Wellesley, Woolwich, Cambridge, and North Dumfries.

Individuals who are experiencing challenges related to finding and retaining safe, affordable housing can call 519-749-2450 or drop in to one of our two Resource Center sites located at 41 Weber Street West in Kitchener or at 35 Dickson Street in Cambridge to meet with a Housing Advisor.

Through working with a Housing Advisor, people are introduced to tools and resources to address their housing needs. Housing Advisors can also assess eligibility for those experiencing homelessness or at imminent risk of eviction for a loan and/or grant through the Rent Fund to maintain or secure housing.

We believe that collaboration with agency partners is an integral part of our vision to strengthen lives in our community and are always seeking to expand our partnerships within Waterloo Region to ensure more people can access and maintain the housing they need.

Families in Transition (FIT)

FIT works with families who are at imminent risk of homelessness to either prevent homelessness, refer to shelter if needed or rapidly re-house from homelessness.

Eligibility: Families with dependents under 24 years of age and are or at risk of homelessness within 7 days.

To make a referral, please call our Families in Transition (FIT) program at 519-749-2450 or e-mail

Learn More

Prioritized Access to Housing and Supports (PATHS)

PATHS staff work to end chronic homelessness in Waterloo Region by helping to get ready to accept housing offers, linking with designated housing units, and transitioning back into housing.

Eligibility: Chronically Homeless is defined as a person experiencing 6 months of homelessness in 12 months or 18 months of homelessness over 36 months.

To make a referral, please e-mail or call 519-749-2450.

Learn More

Safe Haven Youth Services

Safe Haven Youth Services is a licensed 10-bed, co-ed facility that offers Crisis, Respite, and Life Launch services in a safe, supportive and caring environment.

When arriving at Safe Haven each youth is engaged in developing their transition/discharge plan focused on family reunification or developing a strategy to secure another safe, permanent living situation. While at Safe Haven, staff support youth in individual and group programs including Life Skills, Social Skills, and Emotion Management; all of which support youth to learn and practice new strategies to promote positive change and improve relationships.

Family mediation and the introduction of long-term community supports, and referrals provided through Safe Haven are essential components in preventing future family breakdown and youth homelessness.

Eligibility: Youth from the age of 12 up to their 18th birthday

Referrals are accepted 24 hours a day by calling 519-749-1450

Learn More

For all other inquiries, please call our Housing Resource Centre at 519-749-2450.