Sample Functional Resume
Your Name Here
Address, City, Province, Postal Code
Telephone, Email
OFFICE ADMINISTRATION
- Computer skills including MS Word, Excel, Outlook, E-mail and Internet browser
- Answered a multi-line phone system and directed to appropriate contact
- Responded to telephone and email inquiries and provided information
- Verified availability and accurately input customer information into 2 computer systems
- Negotiated rates and fees and finalized customer sales
- Prepared client quotes, contracts and invoices
- Monitored and updated client accounts
- Entered client details in a database and into weekly and monthly statistical reports
- Provided office support for staff, management and sales department
CUSTOMER SERVICE AND SUPERVISOR SKILLS
- Proven front-line experience as a flight attendant, cashier and bank teller
- Provided exceptional customer service and resolved customer concerns
- Performed Point of Sale, Merchandising, Inventory, Cash Counting and Deposits
- Managed staff and delegated responsibilities
- Planned and directed services and sales
- Interviewed, trained and evaluated staff
WORK HISTORY
Catering/Sales Coordinator, Company Name, Kitchener, Ontario 2010—2012
Flight Director/Assistant, Company Name, Toronto, Ontario 1991—2006
Flight Attendant, Company, Mississauga, Ontario 1988—1990
EDUCATION
Event Management Post Graduate, Conestoga College, Waterloo, Ontario 2010
Tourism Management, Marketing & Development, Georgian College, Barrie, Ontario