Sample Functional Resume
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Sample Functional Resume

Your Name Here

Address, City, Province, Postal Code

Telephone, Email

OFFICE ADMINISTRATION

  • Computer skills including MS Word, Excel, Outlook, E-mail and Internet browser
  • Answered a multi-line phone system and directed to appropriate contact
  • Responded to telephone and email inquiries and provided information
  • Verified availability and accurately input customer information into 2 computer systems
  • Negotiated rates and fees and finalized customer sales
  • Prepared client quotes, contracts and invoices
  • Monitored and updated client accounts
  • Entered client details in a database and into weekly and monthly statistical reports
  • Provided office support for staff, management and sales department

CUSTOMER SERVICE AND SUPERVISOR SKILLS

  • Proven front-line experience as a flight attendant, cashier and bank teller
  • Provided exceptional customer service and resolved customer concerns
  • Performed Point of Sale, Merchandising, Inventory, Cash Counting and Deposits
  • Managed staff and delegated responsibilities
  • Planned and directed services and sales
  • Interviewed, trained and evaluated staff

WORK HISTORY

Catering/Sales Coordinator, Company Name, Kitchener, Ontario             2010—2012

Flight Director/Assistant, Company Name, Toronto, Ontario                     1991—2006

Flight Attendant, Company, Mississauga, Ontario                                     1988—1990

EDUCATION

Event Management Post Graduate, Conestoga College, Waterloo, Ontario        2010

Tourism Management, Marketing & Development, Georgian College, Barrie, Ontario