Sample Functional Resume

Your Name Here

Address, City, Province, Postal Code

Telephone, Email

OFFICE ADMINISTRATION

• Computer skills including MS Word, Excel, Outlook, E-mail and Internet browser
• Answered a multi-line phone system and directed to appropriate contact
• Responded to telephone and email inquiries and provided information
• Verified availability and accurately input customer information into 2 computer systems
• Negotiated rates and fees and finalized customer sales
• Prepared client quotes, contracts and invoices
• Monitored and updated client accounts
• Entered client details in a database and into weekly and monthly statistical reports
• Provided office support for staff, management and sales department

CUSTOMER SERVICE AND SUPERVISOR SKILLS

• Proven front-line experience as a flight attendant, cashier and bank teller
• Provided exceptional customer service and resolved customer concerns
• Performed Point of Sale, Merchandising, Inventory, Cash Counting and Deposits
• Managed staff and delegated responsibilities
• Planned and directed services and sales
• Interviewed, trained and evaluated staff

WORK HISTORY

Catering/Sales Coordinator, Company Name, Kitchener, Ontario             2010—2012

Flight Director/Assistant, Company Name, Toronto, Ontario                     1991—2006

Flight Attendant, Company, Mississauga, Ontario                                     1988—1990

EDUCATION

Event Management Post Graduate, Conestoga College, Waterloo, Ontario        2010

Tourism Management, Marketing & Development, Georgian College, Barrie, Ontario