Lutherwood has proudly served its community for nearly five decades. Innovating, understanding client needs and learning from others are all keys to providing the best services possible. So we asked some technology sector partners how they offer better services in a rapidly evolving environment. They taught us the Design Thinking approach to identify client needs and develop effective solutions which we are now using to enhance our employment service delivery and streamline our mental health intake process.
Improving services means being more effective for people like Adel who struggled to get suitable housing and work to support his family while seeking refuge in Canada, Rajive, an internationally-trained professional with Canadian experience, who is looking for fulfilling work to support his new life in Waterloo, and Michaela who struggled with her mental health and today enjoys a happier life. Of course, we could not be this effective without the support of community partners like Kevin Donovan and Donovan Insurance and our Lead Agency Advisory Council.
Our world is changing and finding new approaches and innovative solutions is important. Equally important is having so many wonderful community partners, funders, donors and staff who work tirelessly to help us build Communities where all children, youth, adults and families enjoy mental wellness, financial stability and a safe place to live.
- Ms. Sunny Field, Chair, Board of Governors
- Dr. John Colangeli, Chief Executive Officer