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Responding to COVID-19

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To keep everyone healthy and minimize the spread of COVID-19, we pre-screen all clients/visitors and require masks prior to face-to-face service. If you are feeling unwell for an appointment, we are happy to reschedule or can speak with you via phone or virtual means.


Service Access

Community Mental Health Services
  • Front Door’s Quick Access Service continues by appointment
  • Services are provided by phone and virtual options whenever possible
  • Phone 519-749-2932 and press 1 to arrange for an appointment
Children's Mental Health Centre, 285 Benjamin Road, Waterloo
  • Treatment services continue
  • Essential visitors only, and they are screened at the door
  • Senior school program (12-18 years) has shifted to remote learning
  • Junior school program (6-12) has shifted to half day in-person and half day remote learning
Employment Services
  • Resource Centres are closed until further notice
  • Individual appointments continue virtually. Call your local office to book an appointment
  • To register for services, start the process online or call your local office to book an appointment
  • Workshops are provided virtually; click here to see what’s coming up
Housing Services
  • In-home visits (Paths2home & Families in Transition clients) continue after pre-screen for COVID-19 symptoms
  • Resource Centre services continue via phone, virtual or email; in-person appointments are available as needed
  • Safe Haven Youth Service Remains OPEN