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Responding to COVID-19

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To keep everyone healthy and minimize the spread of COVID-19, we strongly encourage all staff to be vaccinated and pre-screen all clients/visitors prior to face-to-face service. If you are feeling unwell, we are happy to reschedule appointments or can speak with you via phone or virtual means.

Service Access

Community Mental Health Services
  • Front Door’s Quick Access Service continues by appointment.
  • Services are provided by phone and virtual options whenever possible
  • Phone 519-749-2932 and press 1 to arrange for an appointment.
Children's Mental Health Centre, 28 Benjamin Road, Waterloo
  • Treatment services continue
  • Essential visitors only, and they are screened at the door
  • School program open, consistent with School Board
Employment Services
  • Registration for services is available online or by calling your local office
  • Individual client/staff appointments continue to be provided virtually; in-person appointments are available as needed.
  • Resource Centres are open by appointment only. Call your local office to book an appointment
  • Workshops are provided virtually; click here to see what’s coming up
Housing Services
  • In-home visits (Paths2home & Families in Transition clients) continue after pre-screen for COVID-19 symptoms
  • Resource Centre services continue via phone, virtual or email; in-person appointments are available as needed.
  • Safe Haven Youth Service Remains OPEN

Reducing the Spread of COVID-19

To protect yourself and others, please:

  • Get vaccinated
  • Wear a mask
  • Wash hands with soap and water, or use hand sanitizer
  • Stay 2 metres apart
  • Stay home if you feel sick